Orders may be placed via phone (323)798-4044 or online at www.rkobjet.com. Personalized orders will be confirmed by a sales representative. Please note that once an order has been placed, we are not able to modify or cancel your order. RK OBJET reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by RK Objet.
We make every effort to ship same day from California if your order is placed before noon PST. Please allow up to 48 hours processing time. Should you need your order overnight, please contact us at firstname.lastname@example.org.
FINE JEWELRY ORDERS:
Most fine jewelry orders are custom cast and made to order in the US and will be noted as such on our site. These orders do not go into production without full advance payment by the customer. Fine jewelry orders take approximately 6 - 8 weeks to produce and ship. Should you need your order before that time frame, it may be possible to rush your order for an additional fee. You can note your rush request in the comments section of the order. If this is possible, a sales representative will provide you with the additional cost and your credit card will be charged accordingly.
BRASS COLLECTION ORDERS:
Brass orders may ship immediately if the item is in stock. If the item is out of stock, orders can take up to 8 weeks. A sales representative will confirm the estimated time that you can expect to receive your order. Once we have shipped your order, you will receive an email with your tracking number. All orders are shipped as soon as they are complete. Orders placed during the holidays or when there is a high volume of orders can take longer than the allotted time frame. If this is the case, a sales representative will always notify the customer.
Domestic shipping (excluding Hawaii, Alaska and Puerto Rico) is free of charge with UPS Ground shipping.
Overnight and 2nd day shipping are available for an additional fee as noted in our real time shipping quotes when you check out. Orders may not be shipped to P.O. Boxes or APO/FPO addresses.
We ship internationally via FedEx for an additional fee. RK OBJET is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and RK OBJET is not responsible for any delays or other issues that may arise when shipping internationally.
Once your order has shipped, you will receive an email with your tracking number.
All orders over $1,000 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. RK OBJET is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves RK OBJET. If your order is sent back to RK OBJET by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. RK OBJET does not accept shipping accounts provided by the customer.
We accept Visa, MasterCard and American Express. We do not accept Discover cards, checks or money orders. For custom orders, full payment is due before any order is processed and produced.